Returns and shipping

SHIPPING

Within 24 hours of shipment, you will receive an automatic email to track your order. If you do not receive the notification, please check your spam folder before contacting Black Box. Orders placed during the weekend or on public holidays are shipped the following business day.

Shipping times and costs:

National orders (Italy) delivered in approximately 3-5 business days, with a cost starting from 7 euros for orders under 100 euros.

International orders delivered by DHL or FedEx in approximately 5-7 business days, with a cost starting from 9 euros throughout Europe (excluding islands) for orders under 200 euros.

Orders may be delayed by factors beyond our control. Black Box is not responsible for any delays and/or damages caused in transit by the postal service, courier, or customs agencies.

DROPS: Shipping costs for DROPS are always borne by the customer, and in case of a return, only the item will be refunded.

RETURNS & SHIPPING

All items can be returned within 14 days of delivery for a refund, provided they have not been worn and have all tags and/or packaging attached. Footwear must be returned in the original, undamaged packaging.
We do not perform exchanges; items returned will be refunded through the same payment method used at the time of purchase within 3 business days of registration at the warehouse. In the meantime, you can place a new order for the correct size or item.
Items purchased online cannot be returned/exchanged in store and vice versa.
Shipping costs are always the responsibility of the customer, unless otherwise agreed between the parties.
Returned goods must be sent to the following address: Black Box - Cis Nola Isola 3, n. 359 /360 /361 - 80035 Nola (NA) Italy

To request a return, write an email to: support@blackboxstore.com indicating your name and the order confirmation number to be returned in the subject line; you will receive a response with all necessary info within 24/72 business hours.

PAYMENTS & COSTS

We accept payments via Visa, Mastercard, American Express, and PayPal.
Occasionally, we may require additional information to verify your identity; in this case, we will contact you via email or phone.
We reserve the right to cancel an order for any reason. While we work hard to keep the prices displayed on blackboxstore.com accurate, errors may occur from time to time. In the event of a pricing inaccuracy in your order, we will contact you via email before shipping to correct the error.
We reserve the right to cancel an order for any reason, including pricing inaccuracies.

CONTACT US

You can contact our online support team from Monday to Friday from 9:00 AM to 6:00 PM

EMAIL

General inquiries and orders: support@blackboxstore.com

Customer Support

Tel.: +39 081 19 02 75 40