Terms and conditions

  • 1. GENERAL PROVISIONS

    This document, together with the further information available on the Website, constitutes the General Terms and Conditions of Sale (hereinafter the "GTC") in force between the user of the Website (hereinafter "User") and PLUMA STUDIO Srl (hereinafter PLUMA and/or SELLER), with registered office in Naples, Via G. Orsini n. 5, P.IVA/C.F. 08969741217, registration number in the Naples Register of Companies 998949 (hereinafter, "PLUMA") and governs the contractual relationship between the User and the seller in relation to any purchase made on or through the Website. PLUMA manages the Website and the e-commerce by virtue of a contract stipulated with the partner Hudson Italy Srl, with registered office in Via Romaniello 21/b, 80129 Naples, C.F. 06555971212, (hereinafter Hudson/partner) which remains the licensee of the Blackbox brand and supplier of the products marketed on the site, as well as Data Controller. PLUMA operates as Data Processor pursuant to art. 28 GDPR. At the time of checking your order, by selecting the box provided for this purpose, you declare to fully and unconditionally accept these GTC. Please read the GTC carefully before proceeding with any transaction through the Website. You are bound by the version of the GTC in force at the time you submit an online form confirming your intention to order products on the Website (hereinafter referred to as "Order/s"). PLUMA and its partner may, at any time, modify these GTC, without notice. It is your responsibility to regularly check the GTC to remain informed of potential changes. This document, together with the further information available on the Website, constitutes the General Terms and Conditions of Sale (hereinafter the "GTC") and indicates, pursuant to the applicable consumer protection legislation, the conditions and methods governing the online purchase of products on the website https://www.blackboxstore.com ("Website").

  • 2. SCOPE OF APPLICATION

    2.1 The GTC apply between the natural person, user of the Website (hereinafter "User") and the seller and, therefore, govern the contractual relationship between the User and PLUMA in relation to any purchase made on or through the Website. Purchases on the site must be made exclusively by persons aged over 18. 2.2 The Website is intended for retail sale and therefore for the exclusive use of Users classifiable as consumers and final users. By placing an Order on the Website, the User guarantees that they will use the Product exclusively for personal use. In the event you purchase for resale or if you are a buyer or a personal shopper, contact us at our email support@blackboxstore.com 2.3 In the event that one or more sales are made to subjects who are not final users, these GTC will apply provided that in such case: a) the User will not enjoy the right of withdrawal pursuant to article 7; b) the warranty terms referred to in article 8 will be reduced respectively to 7 (seven) days and 1 (one) year; c) the application of any provision of these GTC that reflects mandatory Italian law provisions applicable to consumers is expressly excluded

  • 3. PRODUCT FEATURES

    3.1. The images and descriptions of the Products present on the Website are provided for informational purposes only and their publication constitutes only an invitation to make an offer pursuant to the subsequent clause 3.2. All information and data relating to the Products on the Website are indicative and intended for presentation purposes only. 3.2. Before placing an Order on the Website, the User must ensure that the Products are suitable for the purpose and/or use intended by him and that they comply with the laws and regulations of the place where they were purchased and imported or intended to be used. 3.3. Even subsequently to the acceptance of the Order, the seller may make any modifications to the Products that it deems necessary and/or appropriate, provided that this does not alter their essential characteristics.

  • 4. ORDER AND PURCHASE PROCEDURES

    4.1. In order to process the Order for the Products, the User must alternatively: (i) register on the Website and create an Account, providing the requested data; or (ii) log in, if the User already has an Account, or (iii) provide the necessary information to complete the Order and conclude the contract, without registration. It is possible to purchase on the Website in Italian or English. To place an Order on the Website, the User must read and accept both the GTC and the privacy policy of the Website (hereinafter referred to as "Privacy Policy"). 4.2. When the User proceeds to select the payment method applicable to the purchase (hereinafter "Order/s"), the Order becomes binding for the User, who fully and unconditionally accepts these GTC. By transmitting the Order, the User transmits an offer to purchase with reference to the Products covered by the Order, which the seller may accept or refuse. The fulfillment of all Orders is subject to the availability of the Products. Therefore, Pluma and its partner expressly reserve the undisputed right not to accept any Order placed on the Website. In case of non-acceptance of the Order, PLUMA will inform the User, as soon as possible, via e-mail. 4.3. Each Order is checked with particular attention to the billing address, the delivery address, and the payment method used. The billing data indicated in the Order must correspond to the holder of the payment method. PLUMA may directly contact the payment method holder, if necessary, for verification and to request further information. If the billing address does not match the payment method holder and/or PLUMA is unable to reach the payment method holder, PLUMA reserves the right not to confirm the Order. 4.4. Following the submission of the Order, the User will receive an Order receipt confirmation via e-mail containing the Order summary, the price of the Products, the date and time of the Order, shipping costs, taxes, and customs duties, and the means of payment. This Order receipt confirmation does not constitute acceptance of the Order. 4.5. The sales transaction will be considered concluded when acceptance is confirmed by sending the User an order confirmation e-mail ("Order Confirmation"). 4.6. Any Order placed on a holiday or a weekend will be processed on the next business day. 4.7. Should the User wish to cancel or modify their Order before the shipment of their Products, they may contact the seller's Customer Service as soon as possible using the contact details available on the Website at www.blackboxstore.com The seller cannot guarantee that the Order will be canceled or modified before shipment.

  • 5. PRICES - PAYMENT

    5.1. The price of the Products is indicated on the Website in Euros (€) and includes packaging, VAT (where applicable) and indirect taxes (where applicable). 5.2. The Price does not include shipping costs where foreseen, customs duties and other applicable charges that the User undertakes, as of now, to pay in addition to the price of the Products indicated in the Order, if and to the extent due on the Products. These additional amounts will be calculated and indicated to the User in the Order or at the time of the Order Confirmation. 5.3. The following payment methods made available in the Payments section of the Website are accepted. 5.4 Your user account will be charged only at the time of the Order Confirmation, after verifying the data and receiving the authorization provided by the issuing company and the acceptance of the order. 5.5. Payment must be made by the User before shipment. The User expressly accepts that PLUMA or its partner will perform the shipment of the Products only after having received payment for the Products from the User.

  • 6. DELIVERY OF PRODUCTS

    6.1 Shipment: The Products will be delivered DAP, delivery address provided by the User at the time of the Order, Incoterms® ICC 2020. For delivery outside the European Union, you will be charged the applicable shipping costs, which vary based on the type of shipment and the place of delivery of the Products. The amount of shipping costs is indicated at the time the Order is placed. Customs duties will be borne by the User in addition to the price of the Products and will be payable by the User directly to the customs authorities of the country where the Products are delivered. The Products will be delivered within 30 days from the date the User receives the Order Confirmation using the delivery method indicated in the Order Confirmation. The delivery date does not constitute an essential condition. In case of delay in delivery, also considering the place where the Products must be delivered, the User will be informed as soon as possible. 6.2 Products can be delivered both within the European Union and outside the European Union. The User accepts and acknowledges that shipping options vary depending on the delivery area where the Order is to be delivered. Deliveries are generally carried out via Courier and the recipient's signature is always required. 6.3 Upon delivery of the Products, the User is required to immediately verify that the packaging is intact and has not undergone any alteration. In case of damage to the packaging, the User will be obliged to: a) immediately report any presumed damage to the carrier in charge of the delivery (hereinafter the "Carrier") expressly reserving every right at the time of delivery of the Products; and b) take detailed photos of the box and the Products; and c) inform Customer Service at the address provided on the Website of any presumed damage to the box and the Products within three (3) days of receipt of the Products. 6.4 In the absence of such an express reservation, the delivery is understood to be accepted without reservation and no dispute regarding the packaging or any damage suffered during transport can be validly brought afterwards.

  • 7. WITHDRAWAL

    7.1 Without prejudice to the exceptions indicated below or provided for by law, the User has the right to withdraw from the Order and/or the purchase made through the Website, without having to provide any reason. The withdrawal period expires 14 days from the date on which the User or a third party, other than the carrier, acquires material possession of the Products. 7.2 Withdrawal must be made via e-mail following the instructions on the Website. 7.3 The right of withdrawal can be exercised on the Product in its entirety (it is not possible to exercise the right of withdrawal only on part of the purchased Product, e.g. heels for footwear, where present, depending on the type of Product, or with respect to a Product composed of various items and/or components). The User is responsible for any loss of value deriving from the handling of the Product for any reason other than that of establishing its nature, characteristics and function. The return costs are borne by the User. 7.4 In case of Withdrawal, the User must return the Products in their original packaging and box, complete with all accessories and components, including therefore tags, envelopes, labels, packaging together with any instruction manuals and/or other documents as well as the warranty certificate, if present. 7.5 The User forfeits the right of withdrawal if: a) the withdrawal period referred to above expires; b) the Product is returned late compared to the deadline indicated above (as evidenced by the return shipping date); c) the original external/internal packaging and/or the Product label are missing or damaged; d) parts of the Product are missing (any tags, labels, accessories, laces, gadgets attached to the Product, etc.); e) The product is damaged f) delivery of the Product in an unsuitable manner to establish its nature, characteristics and to ensure its correct functioning as required by the previous paragraph g) Products that show signs of use and/or cleaning; h) The Products have been personalized for the User; i) other circumstances pursuant to law. The seller and/or its partner will have the right to verify the legitimate exercise of the User's right of withdrawal and the condition of the returned Products. In the event of forfeiture of the User's right of withdrawal, the seller will return the incorrectly returned Product to the User without refunding the price and charging the User for any shipping costs. 7.6 Notwithstanding the foregoing, HUDSON will refund the User the price of the Products on which they exercised the right of withdrawal within and no later than 14 days from the return of the Products using the same means of payment used by the User, unless otherwise indicated by the User. The actual time for the return of the price may vary depending on the payment method used and chosen by the User for the refund.
    7.7 Shipping costs are always borne by the customer, unless otherwise agreed between the parties. 7.8 The returned goods must be shipped to the following address: Black Box - Cis Nola Isola 3, n. 359 /360 /361 - 80035 Nola (NA) Italia

  • 8. DEFECTS AND WARRANTIES

    8.1 The rules of the Consumer Code on the guarantee for defects and non-conformities of the products apply to purchases made on the site. The customer will therefore be recognized the rights referred to in art. 130 of the Consumer Code and these rights must be exercised within the terms referred to in art. 132 of the same Consumer Code. 8.2 If defects in the Product are found, the User must immediately contact Customer Service at the following number _____________________ or email address: support@blackboxstore.com providing the information indicated in the previous article 7.2, letters from (i) to (iii). 8.3 The seller and/or its partner reserves the right to recall the Product to conduct a physical investigation. In the event that the defect or non-conformity is recognized, the seller undertakes to: a) repair or replace the defective Product to the extent that these remedies are possible and/or are not too expensive for HUDSON; or b) partially or fully refund the User the purchase price, depending on the nature of the defect; or c) terminate the sales contract.

  • 9. ERRORS AND INACCURACIES

    It is not possible to guarantee that a Website is completely free from human or technological errors. This Website may contain typographical errors, inaccuracies or omissions, some of which may be related to the price, availability or information on the Products. PLUMA reserves the right to correct such errors, inaccuracies or omissions, even after an Order has been submitted.

  • 10. INTELLECTUAL PROPERTY RIGHTS

    The unauthorized reproduction and/or representation of any intellectual property rights pursuant to this document will be subject to civil and criminal sanctions. Links to blogs or sites external to the Website must be authorized by the seller and/or its Partner. Links leading to the Website using “framing” or “in-line linking” technologies are strictly prohibited. In any case, any connection, use or reference to the Website, even if previously tolerated and not claimed, must be immediately removed if requested by PLUMA.

  • 11. FORCE MAJEURE

    11.1 "Events beyond our control" means any act or event beyond our reasonable control, including, without limitation a) war (declared or not), hostilities, invasion, act of foreign enemies, vast mobilization; b) civil war, riot, rebellion and revolution, military or usurped power, insurrection, act of terrorism, sabotage or piracy; c) currency and commercial restriction, embargo, sanction; d) act of lawful or unlawful authority, compliance with any governmental law or order, expropriation, seizure of works, requisition, nationalization; e) plague, epidemic, natural disaster or extreme natural event; f) explosion, fire, destruction of equipment, prolonged breakdown of means of transport, telecommunications, information or energy systems; g) general labor disturbance such as boycott, strike and lock-out, slowdown, occupation of factories and premises. 11.2 If an event beyond our control occurs that affects the fulfillment of our obligations under the GTC: a) The seller will contact the User as soon as reasonably possible to notify them; b) The obligations arising under these GTC will be suspended and the deadline for the fulfillment of our obligations will be extended for the duration of the Event beyond our control. 11.3 If the Event beyond our control affects the delivery times of the Product, the seller will arrange a new delivery date after the resolution of the Event beyond our control. If an Event beyond our control occurs and the User no longer wishes to provide the Products, it is possible to withdraw from the contract.

  • 12. SECURITY OF ELECTRONIC DATA TRANSFER

    PLUMA undertakes to maintain the highest security standards based on the state of the art (PCI-DSS, ISO, NIST) at all times. The Website not only uses TSL (Transport (2) – Socket Layer) encryption, but is also reinforced with all various processes in order to provide the most effective protection possible for all sensitive payment information. PLUMA has no access to confidential information on the payment methods used on the Website. In fact, only PLUMA's banking partner handles confidential payment information (e.g. card number, validity date, verification code, accounts and the like) and this information cannot be reached by third parties.

  • 13. PERSONAL DATA PROCESSING INFORMATION

    For further information on the processing and management of personal data by, please consult our Privacy and Cookie Policy. For any request relating to personal data processed by HUDSON please do not hesitate to send an e-mail to: privacy@blackboxstore.com

  • 14. APPLICABLE LAW AND DISPUTE RESOLUTION

    12.1 These GTC and the sales contracts are governed by Italian law (and in particular by the Consumer Code – which regulates distance contracts in articles 46 to 67 – and by Legislative Decree 70 of 09/04/2003 on electronic commerce) and must be interpreted in light of this. 12.2 For any dispute that may arise in connection with the GTC and/or the sales contracts, customers may activate an out-of-court dispute resolution procedure compliant with the requirements referred to in articles. 141 et seq. of the Consumer Code. In the event that the Customer activates the aforementioned procedure, PLUMA guarantees its participation in an attempt at amicable settlement that the user may promote before RisolviOnline, an independent and institutional service provided by the Arbitration Chamber of the Milan Chamber of Commerce. I

  • 15. AMENDMENTS

    The User will accept the General Conditions in force at the time of purchase. New versions will become applicable upon publication on the Website in relation to Orders placed after that date.

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